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4. Provide a Fair Baggage Liability Limit

United’s commitment:
In the unlikely event that we mishandle your baggage and through our extensive search we are unable to recover your property, United will attempt to resolve your claim. The U.S. Department of Transportation establishes baggage liability limits applicable to domestic travel and the Montreal Convention or the Warsaw Convention governs baggage liability limits for international travel including domestic portions of international travel. To learn more about baggage liability limits you can visit our Delayed and Damaged Baggage page on united.com.

What this means for you:
We will conduct a thorough search for your baggage, which includes checking with other airlines. If we are unable to locate and return your property to you within 60 days of your original claim, United will finalize your claim. The liability limits on claims for delay, damage or loss are spelled out in United’s Contract of Carriage for domestic travel and in the Montreal Convention for international travels including domestic portions of international travel.

For travel wholly between points in the U.S., United will not be liable for loss of money, jewelry, cameras, negotiable papers/securities, electronic/video/photographic equipment, heirlooms, antiques, artifacts, works of art, silverware, irreplaceable books/publications/manuscripts/business documents, precious metals and other similar valuable and commercial effects. United prohibits the foregoing items being placed in checked baggage for travel wholly between points in the U.S. as well as for international transportation.

If you wish to declare a higher value beyond the applicable limit of liability, additional insurance coverage can be purchased from a private insurance company or excess value insurance can be purchased from the airline(s). For further information, please contact your airline or insurance company representative.

Helpful suggestions:
Be sure to attach a baggage identification tag that clearly displays your name, address and contact information in case your bag is misplaced. In addition, we suggest you place this same information, or a copy of your itinerary, inside the bags. Unclaimed bags without tags will be opened and searched for any evidence of ownership, so be sure to include this information inside your bags as well and check it periodically to ensure accuracy.

Carry a list of the items you packed into each of your checked bags with you onboard the aircraft. In the unlikely event that your bags are misplaced, a detailed list will help you complete the claim form, as well as help us locate and identify your bag(s) more quickly.

Our 12 United Commitments
1.
Offer the lowest fare available
2.
Notify customers of known delays, cancellations and diversions
3.
Provide on-time baggage delivery
4.
Provide a fair baggage liability limit
5.
Allow reservations to be canceled
6.
Provide prompt ticket refunds
7.
Readily, capably and respectfully accommodate travelers with special needs
8.
Meet customers' essential needs during long on-aircraft or in-airport delays, diversions and cancellations
9.
Treat involuntarily denied boarding customers fairly and consistently
10.
Disclose up-to-date travel itinerary, cancellation policies, frequent flyer rules and aircraft configuration to our customers
11.
Work closely with our regional flying partners to deliver responsive customer service
12.
Respond quickly, appropriately and courteously to customer questions and complaints
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